Please take a few minutes to review these Terms and Conditions. Your use of this website constitutes your agreement to follow these rules and to be bound by them. So please read following terms and conditions thoroughly.
Rush Wristband reserves the right to update or modify these Terms and Conditions at any time without prior notice. Your use of this website following any such change constitutes your agreement to follow and be bound by the Terms and Conditions as changed. For this reason, we encourage you to review these Terms and Conditions whenever you use this website.
Payments are due at time of order. However, orders may be placed over email. In this event, payments are due over email at time of order. We accept payments in the form of Visa, MasterCard, American Express, Discover, and PayPal.
We have the right to refuse to place any orders.
The guarantee of "order delivered on time or its free" will be valid only if there is no delay caused by the carrier/shipping company.
Rush Wristband will make every effort possible, upon your request, to make change or to cancel your order. If the order has reached the pre-production set up phase, there will be a charge for making changes or for cancellation of orders, if applicable. You will be notified regarding all these charges from Rush Wristband. If an item has begun production, unfortunately, we cannot stop production or make changes to the order. We can, if you wish, hold the order from being shipped or redirect it to a different address. You will be charged the original amount quoted for all orders cancelled at this stage.
For any changes to the orders, you must notify us via email or live chat within 6 hours of placing the order with the necessary changes. We will try to make the changes if possible. But please note that charges may apply for changes depending on whether the order has entered production or not as stated above. Also, for any cancellation request regarding an order, it should be made within 2 hours of placing the order.
* There will be no changes applied to RUSH orders.
When placing an online order, if you press 'SUBMIT' more than once your order may get duplicated. Once you inform us of any such duplicate charges, we will promptly credit the amount back to you if the order has not proceeded to production. By placing an order online, the customer is giving Rush Wristband the permission to charge the credit card they provide. By agreeing to this policy the customer cannot charge back the amount of the order to avoid payment.
We cannot make any changes when the order is already in production (that is, it is in the process of printing). If for any reason, changes need to be made then the cost incurred for the change will include the cost for the portion of products already completed (including the setup fee/mold cost), plus mold cost needed for the new changes.
Refunds due to the customer errors will not be issued — this includes, but is not limited to, typing errors in the message, wrong color selection of products, unable to meet the turnaround time stated (after the order has been placed with a different deadline). Rush Wristband is not liable for anything more than the amount of the order.
Production cost is not refundable.
If an order is late due to the shipping carrier's delay, only the shipping charges will be adjusted.
Any problem or complaint regarding the order has to be registered within 5 days of receiving the product. No claims will be accepted after the 5-day period.
Once an order is placed and the customer forgets to upload the artwork, they will need to send us the artwork to our email: sales@rushwristband.com immediately in order to avoid further delay on the order. The email should include all the instructions relating to logo/artwork.
Rush Wristband inspects all artwork submitted to make certain that it meets the specific requirements for production on the products selected. If minor modifications are required, we will make these free of charge.
We do not guarantee that the same products will have an exact match on color even if it is a re-order. But we will surely try our best to match it as close as possible to the previous order.
If any order(s) is placed without selecting a digital proof request, then any problem regarding the placement of the artwork or any minor color changes compared to the artwork will not be accepted.
We make every effort to provide clear and color-correct images that reflect the true nature of the products. However, website images, and emailed proofs are inherently limited in their ability to communicate color, scale, and detail.
The color in the proof is not the real color, it is difficult to show the correct color in the monitor, the color will be made in the pantone number "C" (not "U").
During the proofing process of the order, any delay in approving the proof will cause a delay in production. This means that the delivery date that was selected may not be achievable if there is a delay in approving the proof by the customer.
For rush orders we can only wait maximum 24 hours for approval or changes. If no response received, then we will start production on order as placed to match invoice details and no future complaint will be accepted.
For orders with fastest delivery of 2 days, we can only wait for 6 hours for proof approval from customer or else we will have to start production as ordered in order to meet the deadline.
It is the customer's responsibility to follow up on the digital proof as soon as the order has been placed.
Furthermore, it is the customer's responsibility to contact customer care in the event that the digital proof was not provided.
This will ensure proper communication and placement of the customer's order.
We cannot print any images deemed as inappropriate or vulgar.
We do not entertain abusive language on emails or profanity of any kind.
We will try to replicate orders as precise as possible of the images or reorders/duplicate orders that are given to us, but there will be no guarantee given on them. In case of reorders the colors might be slightly different.
Production time varies from 1 business day to 10 business days depending on the product, service, and quantity selected. If you have a deadline, simply contact us and we'll do everything within our power to meet it.
SHIPPING CHARGES MAY VARY DEPENDING UPON QUANTITY ABOVE 10000. OUR TEAM MIGHT CONTACT YOU BACK WITH CHARGES AS PER SHIPPING COMPANY.
Rush Wristband guarantees to ship your merchandise on or before your specified date. You should be aware that we cannot be held responsible for delays on the part of the carrier who is delivering your merchandise.
There will be a €20 charge incurred for ANY shipping address revision done to the address after the order has been shipped out and it is in transit. The charge will automatically be incurred on the payment method we have on file for that particular order.
There will be a €40 charge for re-routing a package. This includes unaccepted packages, unattended packages, or missed delivery from shipping carrier, that are returned to our facility.
Rush Wristband is not liable for any delays, holds or charges due to customs.
Ultimately customers are responsible to verify all details on the invoice such as shipping address, billing address, email address, colors, etc.
We consider shipping and production time from the date of approval. Weekends are not counted in delivery days. The in-hand delivery date may change automatically without notice depending upon the approval of the proof.
Any package that is in our warehouse for 7 or more days will not be our responsibility and will be discarded.
International customers are responsible for customs and duty fees in their country. Customer is responsible for those fees because it is not included in shipping charges. No gift or lower value will be written/marked on customs forms.
If the shipping is international there will be customs fees which we are not responsible to pay for. The customer will be responsible for those charges. We are not responsible to contact the carrier for customs fees. The customer is solely responsible for these charges.
All prices and minimum quantities are subject to change. Rush Wristband will make best efforts to keep pricing and quantities up to date; from time to time actual market conditions may change the price of a product or the minimum quantity required for purchase.
In the event a product is listed at an incorrect price or minimum quantity due to an error, Rush Wristband shall have the right to refuse or cancel any orders placed for products listed at the incorrect price or quantity and will help you choose a different item that is within your budget.
Only written quotes are valid; no nonverbal quotes will be accepted.
Price quotes are only good for the date they were quoted.
Rush Wristband accepts Visa, MasterCard, American Express, Discover & PayPal.
The Content of this website, and the site as a whole, is intended solely for personal, noncommercial use by the users of our site. You may download, print and store selected portions of the Content, provided you (1) only use these copies of the Content for your own personal, non-commercial use, (2) do not copy or post the Content on any network computer or broadcast the Content in any media, and (3) do not modify or alter the Content in any way, or delete or change any copyright or trademark notice.